Many users are having issues with the ASUS Smart Gesture installer. In a previous post I described how to make the touchpad work after upgrading to Windows 10. However, in some cases the installer throws this error and then makes a rollback:

There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

I will include here solutions which worked for other users, some ideas and the ASUS Support suggestions. In addition, I made an analysis of the root cause.

Solutions

  • Execute the installer with the Run as administrator option.
  • Update the Intel Chipset driver: Intel INF Update Driver. Worked for F205TA and N552VW.
  • Delete ASUS Smart Gesture with Revo Uninstaller Pro in Advanced mode. Mentioned in this comment and here.
  • Update the BIOS to the latest version. Mentioned in this comment, worked for ZenBook UX305FA. Be careful with this option, here it is explained how to do it.
  • Enter to the BIOS setup (help) and select “Load Optimized Preferences“, then save and exit. Mentioned in this comment, worked for ZenBook UX305FA and UX305UA.
  • Repair install of Windows 10 with an in-place upgrade. Download Microsoft Media Creation Tool and choose Upgrade this PC now. Check that Keep personal files and apps is selected.

If Smart Gesture installer still throws the error message, there is a workaround.

  • Use the driver corresponding to your touchpad vendor:

Elantech worked for: ASUS U30SD, U56E, ROG GL551JW, ROG G55VW, TP500L

Synaptics worked for: ASUS N55S, G75VW, G75VX, X44H, U41SV

Sentelic worked for: ASUS ROG G74SX

These touchpad installers are from vendors which now ASUS unified on Smart Gesture. This solution worked for several users, as it was mentioned here.

In addition, if you have an ASUS Smart Gesture option with a blank icon in the Control Panel, you can remove it by deleting any Windows registry entry related to “AsTPCenter”.

Ideas

This might be the final solution for the installer problem, but I need some feedback:

  1. Download the latest ASUS Smart Gesture driver here.
  2. Extract the installer content opening a command line window in the installer folder and running: msiexec /a "SetupTPDriver.msi" /qb TARGETDIR="C:\ASUS-unpacked"When the extraction finishes it will ask you to restart, choose No.
  3. Open C:\ASUS-unpacked\win10\AsusTPDrv\x64\AsusSupportList.ini (or the one in the x86 folder if you have a 32-bit system).
  4. Add your Hardware Id in the corresponding section. To find the Id go to Device Manager > Touchpad > Properties > Details tab > Hardware Ids. For example, paste the Id “ETD0001” below the “[VENDOR_ELAN_PS2]” section.
  5. Run the installer at C:\ASUS-unpacked\SetupTPDriver.msi

By doing that, you are telling the installer that it “supports” your device. Nevertheless, two users were able to bypass the installer problem but the touchpad did not work. So, it is possible that if you are getting the error message is because your device is not supported by ASUS Smart Gesture.

These are the hardware ids supported by the latest ASUS Smart Gesture driver:

  • Elantech: ETD0105, ETD0107, ETD0108, ETD0109, ETD010A, ETD010B, ETD010D, ETD010E, ETD0110, ETD0111, ETD1000, ETD0116, ELAN0, ELAN1, ELAN2. Also: ELAN1000, ELAN1005, ELAN0100, ELAN0101, ELAN2000.
  • Synaptics: SYN0A2D, SYN0A18. Also: SYN0A19.
  • Focaltech: FTE1, FTE2, FLT. Also: FTE1000, FTE1001, FTE1002, FTE2000, FLT0101, FLT0102, FLT0103.
  • Wireless Dock: VID 0B05 & PID 1823, 17E0, 17EE, 1807, 8502. Also: PID 81C9.

If your hardware id is not on that list, then your only option is to use one of the drivers included in the solutions section. In addition, I found this driver which supports other hardware ids:

  • Elantech: ELAN1200, ELAN1201, ELAN1202
  • Focaltech: FTE1200, FTE1201, FTE1202
  • Docking: VID 0B05 & PID 182F

If your hardware id is on the list, here are other things to try:

  • Open the Windows Registry and remove all registry entries containing these words: “SetupTPDriver”, “AsTPCenter” or “SmartGesture”. Also, use CCleaner to clean the registry.
    I couldn’t remove some entries that contain “SetupTPDriver”, so I had to modify the key: right-click > Permissions > Advanced > Owner, select Administrators, and apply. Then, I granted Full Control to my user.
  • If exists, go to C:\ProgramData\SetupTPDriver, execute setup and select remove. Remove this folder.
  • Run Microsoft .NET Framework Repair Tool (help). Smart Gesture or the installer uses .NET Framework, according to a message in the ASUS Remote Link installer saying “Please use Windows Update to check for any critical updates to the .NET Framework“.
  • Run Microsoft Fix it tool “Program Install and Uninstall Troubleshooter”.

ASUS Technical Support

I contacted ASUS Support and I give them a very detailed description of the problem with all the tests already made. They couldn’t give me a final solution, but these were their suggestions:

  • Uninstall the Touchpad driver and ATK Package, restart and reinstall ATK Package and Smart Gesture. Download latest versions here.
  • Reset the system to factory settings as follow (ASUS help). Please backup all the data you need firstly. (I don’t recommend this option unless you have nothing to lose. If you follow ASUS advice make sure to backup your personal files.)
    1. Restart your notebook PC then press F9 during bootup.
    2. Wait for Windows to load the Choose an option screen then tap Troubleshoot.
    3. Tap Reset your PC.
    4. In the Reset your PC screen, read the bullet points to learn more about using this option then tap Next.
    5. Tap your preferred reset option: Fully clean the drive.
    6. Tap Reset.
  • Unregister Windows Installer, and then reregister it:
    1. Press the Windows key + R
    2. In the Search box, type “msiexec /unreg”, then press Enter
    3. Press the Windows key + R again
    4. In the Search box, type “msiexec /regserver”, then press Enter
  • Perform a SFC Scan on your unit:
    1. Press the Windows key + X
    2. Select the Command Prompt (Admin)
    3. Type the command “sfc/scannow” and press Enter
    4. After the scan, restart

When they run out of options, they suggested to call them or to apply an RMA (USA or Canada customers only).

Root Cause

We need to know the root cause in order to find a final solution for this issue.

A user with this installer problem contacted me and he tried many of the previous solutions and ideas. Thanks Mark for the feedback and the screenshots! 👍 By the way, the workaround of using ELAN drivers worked in his case.

We enabled Windows Installer logging with this Microsoft tool: Enable | Disable. Then, a log file is created on the Windows temp folder %temp% when you run the installer. The file name is like “MSI___.LOG“. There it can be analyzed what is causing the error.

The ASUS Smart Gesture installer log contains this error:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _D7D1651C_4093_4721_A8DC_FDD74D447F3A, location: C:\Program Files (x86)\ASUS\ASUS PTP Driver\install\x86\BatchCaller.exe, command: /Install “C:\Program Files (x86)\ASUS\ASUS PTP Driver\\”

This is the complete action with the error, until it starts the rollback:

MSI (s) (E8:3C) [22:11:20:759]: Executing op: ActionStart(Name=_7BC62223_8712_481D_BAE1_B05E6CF21272,,)
Action 22:11:20: _7BC62223_8712_481D_BAE1_B05E6CF21272.
MSI (s) (E8:3C) [22:11:20:760]: Executing op: CustomActionSchedule(Action=_7BC62223_8712_481D_BAE1_B05E6CF21272,ActionType=3090,Source=C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe,Target=/Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\",)
CustomAction _7BC62223_8712_481D_BAE1_B05E6CF21272 returned actual error code -1 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (E8:3C) [22:11:23:009]: Note: 1: 1722 2: _7BC62223_8712_481D_BAE1_B05E6CF21272 3: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe 4: /Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\"
MSI (s) (E8:3C) [22:11:23:009]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (F4:A0) [22:11:23:013]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon, ErrorDialog,
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _7BC62223_8712_481D_BAE1_B05E6CF21272, location: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe, command: /Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\"
MSI (s) (E8:3C) [22:11:25:502]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (E8:3C) [22:11:25:502]: Product: ASUS Smart Gesture -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _7BC62223_8712_481D_BAE1_B05E6CF21272, location: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe, command: /Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\"Action ended 22:11:25: InstallExecute. Return value 3.
MSI (s) (E8:3C) [22:11:25:517]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (E8:3C) [22:11:25:518]: User policy value 'DisableRollback' is 0
MSI (s) (E8:3C) [22:11:25:518]: Machine policy value 'DisableRollback' is 0
MSI (s) (E8:3C) [22:11:25:527]: Executing op: Header(Signature=1397708873, Version=500, Timestamp=1215738216, LangId=1033, Platform=0, ScriptType=2, ScriptMajorVersion=21, ScriptMinorVersion=4, ScriptAttributes=1)
MSI (s) (E8:3C) [22:11:25:527]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (E8:3C) [22:11:25:527]: Executing op: DialogInfo(Type=1,Argument=ASUS Smart Gesture)
MSI (s) (E8:3C) [22:11:25:527]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action 22:11:25: Rollback. Rolling back action:
Rollback: _7BC62223_8712_481D_BAE1_B05E6CF21272

Also, I found that another log is created on C:\Windows\Logs\ASUSSmartGesture.log but it didn’t have information related to the error.

Finally, if you were able to fix this problem, please share your findings. Also, if any of the solutions presented worked for you, leave a comment with your ASUS model and the solution.

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Showing 44 comments
  • Mike M.
    Reply

    Elantech driver works on my Asus ROG GL551JW! Thanks!

  • Max Rogers
    Reply

    Tried to make it work on my K53SC using your method. Error has gone but I don’t really think the driver installed correctly. ASUS Smart Gesture in Control Panel works correctly, but you can’t neither scroll, nor do some multifinger actions. Tried to check and uncheck those features in ASUS panel, but still no result. Seems like the driver itself wasn’t installed at all. PID is ETD0101. I think I have to use one of the previous versions yet.

  • Ian
    Reply

    I’ve gotten the drivers reinstalled but almost everyday theres an “Asus support device” update that stops the TouchGesture service just minutes after startup. It happens every single day. Is there any fix?

    • Ian
      Reply

      I’m sure it’s not a problem with Fn-F9 and the installer worked but Windows prompts me to restart for updates everyday, and the Smart Gesture service stops. The touchpad works but I can’t use any gestures or two finger for right click.

      • Ivan
        Reply

        Follow the same procedure described here for ELAN updates in order to stop those “ASUS – Other hardware – Asus Support Device” updates.

  • Dxz
    Reply

    First tip under the Ideas section worked for me.

  • Trinh Nguyen
    Reply

    I am using Windows 10 Home on ASUS ROG G74SX. All I need to do is just go to Control Panels > Mouse > Device Settings > Enable “Synaptics TouchPad v7.4”.

    That’s all!

    I did try to install Smart Gesture, Sentelic and Synaptics drivers but none of them help.

  • Asy
    Reply

    I’m using Asus U41SV from the year 2011. On the Asus support page, it only have drivers for Win7 64bit (quite disappointed).
    Anyway, I managed to used the touchpad functions (pinch, scroll, etc) after I installed the Synaptics touchpad you provided.

    Thanks a lot.

  • Bschoean
    Reply

    Using ASUS X37S Series laptop with Win 10 and Synaptics touchpad.

    Smart Gesture installation didn’t work at all, always with Error message and Rollback… 🙁

    My solution was:
    – Downloading Synaptics Driver Package Version 19.0.19.1 from http://www.synaptics.com/resources
    – Manually override driver from PS2 Mouse Driver (Microsoft) by selecting .inf file from Driver-Package shown above.
    – Commit system warning (unsuitable driver…) and install Synaptics driver.
    – Restart

    Touchpad options available 🙂

    • Stefan
      Reply

      This fixed it right away, had to try a bunch of things but this finally did the trick, thanks so much.

  • Ming
    Reply

    Thank you so much. After days of trying to make things work, your instructions helped immensely.
    The Elantech driver installation fixed everything for my ASUS TP500L! The Smart Gesture icon is back and so is my scrolling. Thanks again.

  • kevin bell
    Reply

    Thanks for posting all of this information. I tried everything and unfortunately nothing worked. I guess Microsoft has done it again.

  • Francesco
    Reply

    I have a slightly different problem, I hope you can help anyway. The touchpad used to work fine on my N552VW-FI057T with Windows 10. After downgrading to Windows 7, the touchpad is not even detected in Device Manager anymore. The installer fails with the “There is a problem with this Windows Installer package…” error, as it can’t find a supported touchpad. Pressing Fn+F9 won’t do anything, and the touchpad is already enabled in the UEFI setup.
    Turned back to Windows 10, where the touchpad just works. Looking at the Device Manager I found out that it is attached to the I2C bus, which is controlled by peripherals VEN_8086&DEV_A160 and VEN_8086&DEV_A161; the latter controls the touchpad, among other things. My touchpad is then detected as ACPI\ELAN1000.
    When on Windows 7, the problem is due to the Intel Chipset driver that only contains a dummy driver for the I2C bus (Device Manager shows no exclamation mark, but on the properties page reads “No driver is installed”, because the relevant INF file tells the system that none is required). So everything seems to be installed correctly, but in fact isn’t, and the touchpad can’t be detected.
    I had to hunt for a suitable and hard to find driver for this chip. After a lot of trial and error and BSODs, I got the right one and guess what? The touchpad is now detected in Windows 7. After that, Smart Gesture 4012 installs fine, but no driver gets really installed in Device Manager. I just have to find a correct driver for the touchpad and hopefully all will be well.

    • Anonymous
      Reply

      I also could not find any working Serial IO driver for Win7x64 and can’t utilise the touchpad after several days of trying different drivers.
      So I have given up and installed Windows 8.1. There were also some drivers, which I had to find (I2C driver from HP website, Wireless (airplane) button driver from Asus website) but finally all components has got drivers in the Device Manager and seems working so far.

    • Bobby
      Reply

      Hello. Could tell more about your discovery- what driver worked on your laptop and activated the touchpad?

      • Anonymous
        Reply

        Working drivers for INTEL SERIAL IO under Windows 7 have been compiled by Lenovo, you can find them here. After installing them an unknown device is found with id ACPI/ELAN1000. Couldn’t find a way to make it work, any ideas?

    • Fepe
      Reply

      I have X555UJ, installed the I2C driver. Now the ACPI ELAN1000 device appears in the Device Manager, but I can not find any driver for Windows 7. Anybody had any luck with this driver?

      • Markus
        Reply

        I have the same problem with Asus F555UB on Windows 7 64 bit.
        I tried to use different 8.1 drivers from Asus website of X555LB model but they don’t work for me. Also newest Smart Gesture and ELAN driver cannot find a compatible device. Please help.

        • Tobias
          Reply

          Currently running into the same problem with an Asus F556U and Windows 7 x64. Already installed the I2C driver from Lenovo, which finally made the Touchpad show up as an unknown device. Now I’m also just missing the right driver, tried a couple but none of them worked so far.
          Did anybody find a suitable driver for the ELAN1000 touchpad under Windows 7?
          Thanks in advance!

  • Steven Stevenson
    Reply

    Steps 1-5 didn’t work for me on my Asus N53SM laptop. Smart Gesture installation completed after the hack, but whatever settings I changed in ‘Control Panel > Asus Smart Gesture’ made no difference to trackpad function.

    I think I have found the problem. From what is said on this Asus support page, it appears that Smart Gesture will only work with trackpads Asus calls “clickpads” which don’t have separate buttons. My trackpad is what they call a “smartpad”, having separate buttons.

    The above is borne out by what’s stated on this page:
    “The Smart Gesture installer will remove touchpad driver and Asus Virtual Touch automatically to avoid function conflicts”. Installing Asus Smart Gesture didn’t remove my laptop’s Elan touchpad driver (the icon of which was still in the system tray and the controls still functional).

    Anyway no biggie, I’m uninstalling Smart Gesture. I happen to like the standard Elan settings controls better than Smart Gesture anyway. You can set the scroll speed, and also toggle Inertial Scroll. I can live without the 3-finger function.

  • Remi
    Reply

    Hello, I have tried pretty much everything in this post. I have an Asus UX305CA, it came with Windows 10 and everything worked right. The hard drive died and I installed Windows 10 Enterprise evaluation copy and the touchpad worked perfect. I had to upgrade because the evaluation copy was expiring, I upgraded to Windows 10 Pro. Now the touchpad is not even recognized. I go in settings and under Mouse and pointing devices all that shows is the mouse. When I install Smart Gesture, the install fails and reverts back. As I mentioned previously, I tried every solution, even re-flashed the bios. Any help from anyone is appreciated.

  • Alex
    Reply

    After downgrading from Windows 10 to Windows 7, the touchpad is not even detected in Device Manager. Detected as unknown with id ACPI\ELAN1000. Using Asus N551VW-FY154T. Are there any solutions?

  • William
    Reply

    I just used the ELANtech driver on my N550JA. Device ID ETD0105. FINALLY working correctly. Thank you for your help!

  • ME
    Reply

    ROG-G75VW, Win 7 (64) -> Win 10 (64)

    Touchpad do not turn off when usb mouse is attached to device. Tried update/install ASUS Smart Gesture installer -> Error: There is a problem with this Windows Installer package…

    Used tips on this page. Use the driver corresponding to your touchpad vendor: Synaptics Touchpad 16.2.11.7. Worked.
    Thanks a lot – awesome!

  • Tombat
    Reply

    Thanks a lot, it worked for me using the installation of Synaptics driver on my ROG GW75.
    I had the Smart Gesture problem since I upgraded to Windows 10 and the error message “There is a problem with…”. Never found how to resolve the problem until I found this post. Thanks a lot.

  • Samuel
    Reply

    I tried some of the above suggestions with no luck, but finally fixed the issue in my brand new UX305 by using CCleaner.

    Using Tools -> Uninstall first clicked on Repair, and reboot when it ask for it. Then going again to the same place, used the Uninstall option and finally was able to remove the installed copy of Smart Gesture. Then rebooted again, and I was then able to install the new version.

    I hope this can help to other people.

  • Saikat
    Reply

    I downloaded the latest version. First I also had this problem and nothing was working for me. Then I ran the “install.bat” I found after unzipping the software. And then there was no problem!! Worked for me!! Cheers

  • Emoape
    Reply

    Finally I managed to solve this problem for my situation!

    I had to send my laptop (UX305FA) to ASUS for repair. When it came back it was reset to the factory settings: Windows 8.1 and some bloatware from ASUS. Not willing to do a couple of hundreds of updates I decided to take the plunge and clean install Windows 10. Everything went well except for Smart Gesture. I got the dreaded message and rollback of the installation.

    I previously ran into this problem which I was able to solve with a BIOS update (as mentioned as a solution on this page). But now there was no option to update as the BIOS was already on the most recent version. On some site I read something about loading the ‘Optimal Preferences’ in BIOS. That did the trick. The steps are:
    1. Cold boot the machine or restart Windows
    2. On boot repeatedly hit Esc to get a window giving the option ‘Enter Setup’. Choose that option.
    3. In the boot screen in the right lower part of the screen an option is shown: ‘Load Optimized Preferences’. If I remember correctly it can be selected with the F9 key. Execute that option.
    4. Save and close the BIOS settings

    Reboot and install Smart Gesture (preceded by ATK Package if not already done). For me this worked and it confirmed my conviction this is primarily a BIOS related issue.

    Hope this helps.

    • Luka
      Reply

      This worked for me, ZenBook UX305UA. Went into BIOS, selected Load Optimised Preferences, save & exit, next thing I go inside Win10 and everything is working. Thanks and add this to the solutions list.

      • Ivan
        Reply

        Thank you both for the feedback! I added this solution to the list 👍

    • Dragan
      Reply

      Thank you. UX305FA here also. This worked like a charm. For me it was called Load optimized defaults.

  • Farhan
    Reply

    I have tried all your points from here, but only updating BIOS worked for me. I have an ASUS X454LA with an old BIOS version 208. Smart Gesture installed after updating to 211.

  • Michael
    Reply

    I’ve tried to install ASUS Smart Gesture on my ASUS G75VX. After this my touchpad (SYN0A2A) stopped working. So I have to use Synaptics Touchpad driver.

  • Manny
    Reply

    Hey all, here’s my solution, though I have different objectives to most of you, it may help.

    I bought the Asus UX305CA in the UK. I don’t like Windows 10, so I downgrade to Windows 8.1. All the Windows 10 drivers on the Asus website seem to include Windows 8.1 drivers too, and so there was no problem installing most of them. However the touchpad installation had the issues as outlined on this website.

    When I reinstalled Windows 10 touchpad installation worked fine, but with Windows 8.1 I had the touchpad issue. So here is how I got all the necessary drivers working for Windows 8.1:

    1. Install Windows 10, install all drivers via Windows Update, and any others needed via the Asus website.
    2. Download a program called DriverBackup (it’s free) to an external USB driver, and backup all the drivers to a USB/External Hard Drive.
    3. Wipe the hard drive or create another partition, and install Windows 8.1 via CD or USB.
    4. Now install .Net Framework 3.5 (DriverBackup needs this to work). Now Windows Update on Windows 8.1 seem to suck now/get’s stuck on checking for updates/installing .net 3.5. Plus at this point you probably haven’t got an internet connection due to lack of wireless drivers. But you can install this offline from the Windows 8.1 USB/CD, which works fast and has no problem. To do this:
    a. Run Command Prompt in Administrator Mode
    b. Type: Dism.exe /online /enable-feature /featurename:NetFX3 /All /Source:E:\sources\sxs /LimitAccess
    Note: “E:\” is meant to be the letter assigned to the Windows 8.1 CD/USB, so make sure you’ve got the right letter.
    5. Once .Net 3.5 is installed. You need to turn off driver signatures. Hold Shift and Choose Restart. Then Choose Troubleshoot > Advanced Settings > Startup Settings > Restart. Then click the number next to Disable Driver Signature Enforcement (usually it’s 7).
    6. Now after restarting back in Windows 8.1, run DriverBackup and choose Restore, select the backup file you made, and when all the drivers show, right click and choose select all, and restore all drivers.
    When restoring, you’ll get 2 warnings. 1 saying this driver is already installed, would you like to reinstall? For these ones select no.
    However when you get a big red warnings saying something about are you sure you want to install these drivers, click yes.
    Note: If your problem is literally just Touchpad, you might not have to install all the drivers, just the Asus trackpad. However I think in my case, I needed the motherboard/unknown devices drivers to be installed properly too.

    7. After this is done and you restart, your trackpad will now start working on a basic level and will see ASUS Trackpad in device manager. However you’ve just gone through and installed a load of drivers, and probably a load of crappy ones along with the ones that actually helped. So now you need to go to the Asus website, download all the drivers, and reinstall them all again. The first 2 I like to install are the ATK, and then the Smart Gesture (to know this wasn’t done all in vain). And for me, they installed and all the features work! Woo woo! Then install all the others just to be safe.

    8. Use CCleaner to clean all the temporary files crap and clean your registry.

    9. Create an Image of your entire hard drive so you can restore it in the future if any future problems arise.

    So that was my solution. This was probably easier for me than others, as my laptop was brand new, so I had nothing to lose by wiping it several times to try and get this to work. And if you use a USB, Windows literally installs under 10 minutes these days, whether it’s 8.1 or 10.

    However my experience will probably be able to help other people fix theirs. Here’s my thinking. People with the same model number laptop with everything working, should backup their Asus Trackpad Driver (or all of their drivers), and upload the file in a zip to this website. Other people can then download that file, then use the DriverBackup software to restore the drivers.

    When I did a fresh install Windows 8.1, and tried to install all the SmartGesture drivers normally, I could never get the installer working (same error right at the end). However by restoring the drivers using that program once I got the basic Asus Touchpad driver showing in device manager, I had no problem with the Smart Gesture installer. So I think it’s less to do with the installer and more to do with if it could identify the hardware, it will install.

    I nearly gave up on this, this was literally the last option I tried before I was going to give up, but luckily it worked. I tried many of the options on this website and none of them worked for me.

  • Boubacar
    Reply

    I have ASUS X540AL and my touchpad was not working with Windows 10 32-bit so I updated the BIOS to 204 version. After the BIOS updated the system didn’t came up. I changed the graphique configuration to 64-bit and touchpad is working well now and I’m so happy. I hope this will help someone else.
    Good luck.

  • Geoffrey Stutchbury
    Reply

    Asus computer F553M. Windows 10 Anniversary update.
    On double clicking setup.exe the error message was: “The advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic.”
    After spending a day and a half on the problem I finally found the following site: Fix problems that block programs from being installed or removed.
    Downloading and running the programme, which apparently fixed the registry by removing any leftover entries from the prior version of Smart Gesture, I ran setup again and it worked perfectly.
    Thank you for your very helpful site! Every best wish.
    P.S. I am 83 years young!

  • Abdul
    Reply

    merci, it worked for my ASUS A456U

  • Ricardo
    Reply

    Tengo problemas con una X540SA. He intentado todas las posibles soluciones y no puedo arreglar el touchpad, ni siquiera aparece instalado y cuando lo trato de instalar me arroja el error de “There is a problem with this Windows Installer package”. La he formateado, reseteado y nada, el problema persiste.

  • StaphOzil
    Reply

    Thanks very much. It worked for me but I only installed the ATK package and restarted the machine and boom! it worked like magic. Mine was ASUS X540S.

  • Tiltt
    Reply

    Flashing the bios from version 300 to version 302 was the right thing to do on an Asus E200HA

  • ezra
    Reply

    I used Revo Uninstaller Pro and it worked!!! I’m so happy, my Smart Gesture is back. This app can really uninstall your full application

  • Vincent
    Reply

    Thank you so much, Elantech driver fixed the problem on my Asus G55VW

  • Thomas
    Reply

    Hi Ivan, first thanks for your comprehensive site about the touchpad issue. I have an ASUS M50Vm and none of the mentioned ways worked (Smart Gesture always rolled back, Win 10 Synaptics driver didn’t work). Finally I tried to install the 32 bit Vista driver from the ASUS page and… it worked perfectly!
    I leave this comment to make your article even more comprehensive. Thanks and br. Thomas

  • encence
    Reply

    The Synaptics driver works fine for Asus N55SF, thank you so much!

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